Refund policy

Every COVR cover is made by hand in Bali. Please check your order as soon as it arrives.

Damaged, faulty or incorrect items

If anything arrives damaged, faulty or not what you ordered, email us at padel.covr@gmail.com with your order number and clear photos. A video of you opening the parcel is very helpful evidence, and telling us within 48 hours of delivery helps us sort it out fastest. Neither is a condition of a replacement or refund: contact us whenever you notice a problem, with whatever evidence you have.

Cancelling before your order is dispatched

You can cancel any order before it leaves our workshop, for a full refund. Email us with your order number, or request the cancellation from your account.

Changing your mind: consumers in the UK, the EU and the EEA

If you are a consumer in the United Kingdom, the European Union or the European Economic Area, you have the right to cancel your purchase within 14 days of the day you receive it (or the last item, if your order arrives in parts), without giving a reason. This includes covers we make after you order: a standard COVR cover is not a personalised item.

To cancel, use our cancellation form, or email us at padel.covr@gmail.com with a clear statement that you are cancelling. We will confirm receipt by email.

Send the items back within 14 days of telling us, unused and in their original packaging where possible. Contact us first and we will give you the return address. You pay the cost of returning the items.

We refund the price you paid. Standard delivery is free; if you chose DHL Express, we do not refund that extra charge. We make the refund within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is earlier. We may reduce the refund to reflect any loss in value caused by handling the items more than was necessary to check them.

Personalised items

Items made to your individual specifications or clearly personalised can't be cancelled or returned for a change of mind, where the law allows this. They are still covered if they arrive damaged, faulty or incorrect. We do not offer personalisation at the moment.

Exchanges

You can exchange an unused item, in its original condition and packaging, for another colour or product. You pay for sending it to us, for sending the new item to you, and any duties or taxes. Email us before sending anything back.

Where to send returns

Returns go to our workshop in Bali, Indonesia, operated by PT. Tattoo Saya Tiho. Please contact us before sending anything and we will give you the address and instructions. Our registered office in London does not handle returns.