Shipping policy

Every COVR cover and pouch is made by hand in our workshop in Bali, Indonesia, and shipped from there. The workshop, operated by PT. Tattoo Saya Tiho, makes, stocks and ships every order.

Delivery options

Two options are offered at checkout on every international order:

• International, 20 to 30 days. Free on all orders.
• DHL Express. 19.99 USD.

Orders within Indonesia ship free. Delivery windows begin when your order leaves the workshop, not when it is placed.

Tracking

You will receive a tracking link by email as soon as your order ships. If it has not arrived within a few days of dispatch, please check your spam folder before contacting us.

Import duties and taxes

Prices at checkout do not include import duties or taxes. Depending on where you are, your local customs office may charge duty or import VAT when the parcel arrives. These charges are set by your government, are not collected by us, and are the responsibility of the recipient.

Undeliverable and returned parcels

If a parcel is returned to us because the address was incorrect or because import charges were refused, we will contact you to arrange redelivery. Redelivery postage is payable by the customer.

Returns and cancellations

Returns and cancellations, including the right to cancel for consumers in the UK, the EU and the EEA, are covered by our Refund Policy.

Contact

Questions about a delivery: padel.covr@gmail.com

COVR is a trading name of MSECO LTD, registered in England and Wales, company number 15473463. Orders are dispatched from our workshop in Bali, Indonesia.